This help page aims to facilitate your browsing on our online shop. For all the questions about making knives and asking for advice on choosing cutlery equipment, we have a part of the site that is reserved for these topics: The Blog!
Our blog evolves over time, if a topic is not yet addressed, it is certainly being written... And you can always contact us through the contact form to blow us the idea!
If you need information about cutlery equipment, our team will be at your disposal by email or telephone.
Our blog can also allow you to share your experiences, in the comments you can talk about mistakes to avoid, tricks you have discovered.
FAQ
I can't find my product in the search bar!
- Our products are rated without space, if you have used one in the search bar, it is possible that it does not come out. Example: XC 75: put XC75. Still not coming out? you can search through the menu.
- It is also possible that we may not yet have this product. You can send us a request to see if we can get it!
I have a technical problem or I can't order!
- Don't panic, our team is at your disposal by phone or email, you can find all our contact details on the page Contact.
Which carrier to choose?
You will have several proposals in step 2 of your order, depending on the equipment ordered. Rates are calculated automatically according to the weight of your order.
- World Relay Point relay: available for France, Belgium, Luxembourg and Spain. You can then choose a World Relay relay point where your package will be delivered and where you can remove it. This carrier delivers within 3 to 10 days. This service is ideal for people who are not at home and are unable to have it delivered elsewhere. The package will be waiting for you at the opening times of the relay point that you have chosen during your order. You have 10 days to pick up your package before it returns to us.
- World Relay Home: World Relay offers home delivery for Germany, Belgium, Luxembourg, the United Kingdom, Italy, Portugal and Austria.
- DPD Predict: This carrier delivers you to the address chosen in 24 to 72 hours in most cases. At the time of shipping, if you have correctly entered your mobile phone number you will receive a text message to offer you a delivery date.
- DHL Express: Delivery worldwide, fast and secure.
- Letter followed by La Poste: Only for small accessories, the letter followed allows low shipping costs for delivery directly to your mailbox.
- In-store withdrawal Eurotechni in La Monnerie Le Montel (63): this service is free of charge, so you can place your order online and pick it up in store. Are you from the area or just passing through? Take the opportunity to visit us, we will welcome you with pleasure!
Methods of payment
- Credit card: payment by credit card is made via the secure server of our bank: the savings bank. A verification code is needed, this system called 3D secure allows to protect you, it serves to ensure that the one who uses the card and the owner of it. This code is often texted, this step is managed by your bank's server. That's why you have to get closer to your bank if you don't get it. Our team of course remains available to assist you and help you detect the step that could block you.
- Paypal: Secure payment solution. Paypal can be used without account. However, using your paypal account, you can place an order without having to enter your bank details.
We hope that this page will have answered all your questions, if you still have one then you can contact our team who will answer you as soon as possible, via the form at your disposal.
See you soon Eurotechni.com !